Heathrow Loses

Thousands of Bags

We have heard that hundreds, if not thousands of British Airways passengers have either lost their luggage and/or have been treated badly by British Airways personnel in regard to lost or mis-directed luggage. Our family has not recovered all of our luggage from British Airways after an extended European trip.   

Over a month later, as of AUGUST 10, 2007 – We are still missing luggage – and no apologies from anyone at British Airways.  

If you have a horror story about British Airways, please post it here so that others might be warned. 

THE FACTS OF OUR CASE

 SUMMARY OF LOST & DELAYED LUGGAGE – BRITISH AIRWAYSYVR – YEG – LTH – CDG – JUNE 15, 2007 

Peter A: – Business ClassAC –YVR 240 – YEG AC YEG 898 – LHT – BA COG 314Baggage #0014 AC 530792 0014 AC 630793 

Jillian & Julia A: – Business ClassAC 898 YEG to LHT, BA CDG 314Baggage – 0014 AC 6491230014 AC 6490830014 AC 649087 

Filed baggage claim in CDG after 45 minutes under #CDG BA24845

British Airways advised that luggage would appear at Heathrow Terminal in one hour.  We waited 2.5 hours, with no luck.   If Heathrow cannot handle luggage now, how much worse will it get when they open Terminal 5?

Numerous emails, faxes & faxes & phone calls to Paris CDG & London B.A. on Saturday – Sunday the 17th. No one answered for 25 hours – then no one knew where our bags were and computer couldn’t show.

Small bag at Julie AC 649083 arrived unannounced at the hotel on the 26^th.

Hotel Le Viqnon staff, Fabieene Capelli, Carla Murad, Helene Ribault, Amend & Nadia made dozens of phone calls each to British Airways. Over 95% went unanswered.

At the 44^th hour, Peter A finally receives two bags unannounced at the hotel.For the next week service baggage shows 4 pieces still missing even though only two missing.

Hotel staff talked to a number of BRITISH AIRWAY people such as J. Francois, Patrick, Nadin, Semanar, Dano, Nora, Damar & Sabrina.Patrick, Nora & Sabrina from British Airways were friendly, but they don’t know where the luggage is.

Some British Airways personnel were totally disinterested or insulting:  Damar of British Airways said the computer showed 4 pieces missing one week later.  When we informed him that we had only 2 pieces missing said, “so what’s the problem?”

Jillian A’s one suitcase showed up at the hotel unannounced on June 25^th or a.m. June 25^th – later that day computer still shows 4 bags still missing.

June 26^th or June 27^th someone at British Airways informs us that one lost bag has been identified and located in Paris.

On June 28^th Nora advised Fabienne this information was incorrect and they don’t know where the bag is.

June 29^th at 6:15 p.m. bag still missing and BA knows nothing – when you can get a hold of them!!

Over 100 hours of valuable hotel staff and family time spent trying to communicate with anyone.